Terms of service

OVERVIEW
Welcome to VELVYY! The terms "we," "us," and "our" refer to VELVYY. VELVYY operates this store and website, including all related information, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). VELVYY is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), govern your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty, disclaimer, and limitation of liability.
By visiting, interacting with, or otherwise using the Services, you agree to be bound by these Terms of Service and our Privacy Policy here. If you do not agree to these Terms of Service or the Privacy Policy, you may not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on any devices you own, purchase, or otherwise control.
To use the Services, including access to or browsing our online store or the purchase of any of the products or services we offer, you may be required to provide certain information such as your email address, billing and payment information, and shipping information. You represent and warrant that all information you provide to our store is correct, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for keeping your account credentials safe and for all account activity. You may not transfer, sell, assign, or license your account to anyone else.

SECTION 2 - OUR PRODUCTS
We have made every effort to display as accurately as possible the products and services offered on our online store. However, please note that the colors or appearance of products may differ from how they appear on your screen, depending on the device you use to access the store and its settings.
We do not warrant that the quality of any products, services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the Services will be corrected.
All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue sale of any product at any time, and we may limit the quantities of any products that we offer, on a per person, per household, or per order basis, to any geographic region or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. VELVYY reserves the right to accept or decline your order for any reason at our sole discretion. Your order is not accepted until VELVYY confirms acceptance of it. We must receive and process your payment before we accept your order. You should review your order carefully before submitting it, as VELVYY may be unable to accommodate cancellation requests once an order has been accepted. In the event that we do not accept, change, or cancel your order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.
You may return or exchange your purchase only in accordance with our refund policy here.
You represent and warrant that your purchase is for personal or household use, and not for resale or commercial export.

SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes, shipping, handling, customs duties, or import charges, unless otherwise stated.
Prices for our products or services may be different from prices offered in-store or through other channels operated by third parties. We may offer promotions on the Services that may be governed by rules different from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion's terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you supply is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the posted prices, including all shipping and handling charges and applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for any delays in shipping and delivery. All delivery times provided are estimates only and are not guaranteed. We are not liable for any delays caused by the carrier, customs, or events outside our control. Once we transfer products to the carrier, title and risk of loss transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, trade names, text, samples, images, graphics, product reviews, videos, and audio, and the design, selection, and arrangement thereof, are owned by VELVYY, its affiliate, or licensor and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms grants or should be construed as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property of VELVYY, Shopify, or any third party. Unauthorized use of the Services may violate applicable federal and state intellectual property laws. All rights not expressly granted herein are reserved by VELVYY.
The names, logos, product and service names, designs, and slogans of VELVYY are trademarks of VELVYY or its affiliate or licensor. You may not use such marks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
We may provide you access to third-party tools that we neither monitor nor have any control or input over as part of the Services.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and links to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Services to access these materials or third-party sites, you do so at your own risk.
We shall not be liable for any harm related to your access to any third-party website, or your purchase or use of any product, service, resource, content, or transaction related to any third-party website. Please carefully review the third party's policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: this section accurately characterizes Shopify's relationship to your store and should not be removed or modified.]
VELVYY is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase you make at our store is directly with VELVYY. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and VELVYY, including any harm, damage, or loss resulting from your purchase of products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities that arise from or are in any way related to your purchase and transaction with VELVYY.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which is available here, and certain personal information may also be subject to Shopify's Privacy Policy, which is available here. By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and use of the Services to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, and with third parties who may be located in a different country than the country in which you reside, in order to provide you with the Services. Please review our Privacy Policy here to learn more about how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, "feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such feedback in any medium for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, improve, optimize, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that: (i) you own or otherwise have all necessary rights to all feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your feedback; and (iii) your feedback complies with these Terms. We have and will have no obligation to (1) maintain any feedback in confidence; (2) pay compensation for any feedback; or (3) respond to any feedback.
We may, but have no obligation to, monitor, edit, or remove feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Services in any way. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any feedback. You are solely responsible for any feedback you make and its accuracy. We assume no responsibility for any feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES
You may only use the Services for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulation, rule, law, or local ordinance; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to upload, knowingly receive, transmit, distribute, use, or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm VELVYY, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without our express written permission; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape the Services; (e) use any robot, spider, scraping tools, data-gathering or extraction tools, artificial intelligence tools (such as agentic AI), or other automated or manual means to access the Services; or (f) interfere with, circumvent, or bypass the security-related, authorization, or robot exclusion header features that we use to restrict access to the Services. We reserve the right to terminate your use of the Services for violating any prohibited use, without notice.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, permit, enable, or cause the deployment of an Agent to access, use, or interact with any Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or under the direction of, any person or entity, and that may run on behalf of, or using the device of, that person, without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates at all times in strict accordance with the requirements of Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.
14.3 We may limit, including through technical measures, the access, use, and interaction of any Agent with the Services, and how it does so.
14.4 Agents must: (i) in every HTTP/HTTPS request, identify that the request is coming from an Agent and disclose the name of the Agent by including the following in the request's user-agent field: "Agent/[agent name]"; (ii) not obscure or otherwise create confusion over whether any access, use, or interaction is from an Agent, such as by (a) mimicking human behavior or interaction patterns, or (b) completing or bypassing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) respond truthfully to any question or instruction seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent or otherwise avoid any measures we use to block, limit, modify, or control whether or how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time and without notice, and you remain liable for all amounts due up to and including the date of termination.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information on or provided through the Services is provided for general informational purposes only. We make no representation or warranty as to the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
UNLESS OTHERWISE EXPRESSLY STATED BY VELVYY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATION THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL VELVYY, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VELVYY, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents referenced herein, (2) your violation of any law or the rights of a third party, or (3) your access to or use of the Services.
We will notify you of any such claim subject to indemnification, provided that our failure to promptly notify you will not relieve you of your obligations hereunder except to the extent that you are materially prejudiced by such failure. We may control the defense and settlement of any such claim, at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations on your part without your consent, which shall not be unreasonably withheld. You agree to cooperate with any reasonable requests assisting our defense of such matter, including providing relevant documentation.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate this agreement or any of your rights or obligations hereunder without our prior written consent, and any attempted assignment, transfer, or delegation without such consent will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent.

SECTION 22 - GOVERNING LAW
These Terms of Service, and any separate agreements whereby we provide you with Services, shall be governed by and construed in accordance with the laws of the federal, state, or territorial jurisdiction where VELVYY is based. You and VELVYY agree to submit to the personal and exclusive jurisdiction of the courts located within that jurisdiction.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will become effective as stated in that notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at velvyy99@gmail.com.
Our contact information is provided below:
VELVYY 
velvyy99@gmail.com
24 Plaza Egaña, Ñuñoa RM 
+56 931255396